Residential Services

Family Action residential services provide support to people experiencing mental illness in their community. Services are managed and funded in a range of partnerships involving NHS Trusts, local authorities, Commission for Social Care Inspection (CSCI) and Supporting People.

Our residential services are guided by the following principles:

To provide and evaluate individual support. Each client is assigned a key worker who helps them to plan their support and review progress.
To respect tenants’ rights and to enable and support them to make informed choices about their living environment and lifestyle.
To facilitate access to community-based resources and services, such as leisure centres, colleges and employment services.
To ensure that anybody involved with our service does not discriminate on the basis of race, colour, ethnicity or national origins, gender or sexual preference, marital status, age, religion or disability.
Where possible, to meet the individual’s needs through a locally accessible, flexible and fully coordinated multi-disciplinary service. The appropriateness and performance of the service is regularly reviewed by tenants and stakeholders.
To work with tenants to provide a safe and suitable living environment according to individual need.
To ensure that tenants’ needs are met in accordance with health and safety requirements.