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Home Heat Helpline

As the weather gets colder and households turn on their heating, the Home Heat Helpline is reminding people worried about staying warm this winter that there is lots of help available – from financial assistance to practical advice on managing their energy bills.

The Home Heat Helpline offers financial help and practical advice on how to manage energy bills. It is a free, impartial and confidential service for people or families on low incomes, or those in poor health.


How can the Home Heat Helpline help me?The Home Heat Helpline can give you advice on:

  • Rebates: helping to get money off your energy bills
  • Some great ways to save energy and money, including grants available for things like insulation and new boilers
  • What other benefits you might be eligible for
  • The Priority Services Register: this is the industry’s disconnection safety net and means vulnerable customers will not be cut off even if they are unable to pay their bill
  • Who else you can contact for other types of help (such as debt advice)

Helen Jennings, 59, called the Home Heat Helpline when her boiler broke as she was worried about how she was going to keep warm during the winter.

"When I called the Home Heat Helpline, the adviser I spoke to was brilliant and they told me all about the help that was available. As I am an ex servicewomen they put me in touch with the Royal British Legion who along with the local council funded my new boiler which is worth £3,000.

The help I received has made such a difference to my life and now during the winter, I know I can keep my home warm and I'm not constantly worried about my boiler breaking down."

Who should get in touch?We encourage anyone on a low income or in poor health to call. You can also call the Helpline on behalf of a friend, relative or client.


How do I contact the Home Heat Helpline?The helpline is absolutely free - just call 0800 33 66 99. There’s also lots of information at www.homeheathelpline.org.uk. If you have hearing difficulties, the minicom number is 0800 027 2122.

The helpline is open 9am-6pm, Monday to Friday.