Health-based Services

Ten years before this, Family Action’s innovative WellFamily services were created. They seek to promote health and wellbeing by providing support services for families and individuals, of all ages, from stigma free, community-based settings.

What We Do

• Provide a ‘single door’ for a wide range of problems, so that users with complex problems do not have to deal with several different agencies and professionals. Thus, reducing demands on health and social care services, meaning shorter waiting times for all.
• Tackle the social problems underpinning medical referral.
• Offer help at an early stage, to prevent more serious problems developing.
• Provide a flexible range of help to individuals and families whose problems do not fit the eligibility criteria of other agencies and professionals.
• Support adults, children and young people to help them develop and maintain better mental health.
• Help children and families meet milestones by providing them with support at critical stages, e.g. starting or changing schools, new babies in the family.
• Provide counselling support.
• Facilitate access to other services, e.g. debt counselling, housing departments, health services.
• Work with families in their own language, by ensuring we employ staff who reflect the community around us.
• Run groups, e.g. post-natal depression, building self-esteem, etc.
• Take part in planning and development within the communities we are working in. For example, in children’s strategic partnership boards, which are planning services for children and families within the area.

¹ Our Health, Our Care, Our Say