Family Action will only use your information in a fair and transparent manner and where we have a legal basis for doing so.
To Keep in Contact
In order to provide the services that you have registered for, we will need to communicate with you to arrange meetings and visits and discuss aspects of your requirements.
This communication may be via Mail, Email, Telephone or SMS.
Legal Basis: Performance of Contract
To send you newsletters and information you have requested
Where we provide an information service we will send you the requested information.
Legal Basis: Performance of Contract
To tell you about events and other services that may be of interest to you
Family Action provide a range of support and advice services throughout the UK.
If we feel that you may be interested in services for which you are not currently registered, we would like to send you this information.
Legal basis: Legitimate Interests
If we do so by email, we will ask for your consent.
Legal Basis: Consent
To provide the services you have agreed to
We will process your personal information in order to provide the services for which you have registered, this may include; providing support, information, social care or specific therapies.
We will use the information to work out how best we can help you, to provide the best possible service to you, and to record the work that we have done and to assess how that work has gone.
Legal Basis: Public Task / Legal Obligation / Legitimate Interests / Performance of Contract
To refer you for services provided by other service providers
If, in the course of our work together, we think that there may be other services that would be of benefit to you we may suggest a referral to those service providers.
We will discuss this with you and seek your consent before sharing your information with anyone else.
Legal Basis: Consent
To publicise the work that we do
Family Action would like to make people aware of the work that we do in the community, this enables us to provide services to more people. We may use anonymised case studies to tell people about our work.
Legal Basis: Legitimate Interests
To provide anonymous reports to our funders and commissioners
Many of our services are funded by other organisations, such as the local authority, government departments, the NHS or national charities. We may use anonymised data and statistics to report to them on the performance of our services.
Legal Basis: Legitimate Interests