Skip navigation

Contact us

There are a number of ways to contact Family Action.

For general enquiries or to discuss commissioning our services please contact our central office.

Family Action Head Office
24 Angel Gate
City Road
London
EC1V 2PT

Please note: The visitors’ entrance to our Head Office is located on Goswell Road.

Tel: 020 7254 6251

info@family-action.org.uk

 

For media enquiries

020 7241 7621

Out of hours for urgent media enquiries 07903 074174

media-pr@family-action.org.uk

 

If you are looking for contact details for a particular service please search in your area

 

Compliments and Complaints

If you would like to compliment our work or one of our services or would like to make a complaints please click below for the relevant form.

General compliment and complaint form

Children’s centres and adoption services compliment and complaint form

Money advice service compliment and complaint form

Fundraising complaints

Family Action values the support of all donors and fundraisers and seeks to deliver excellent supporter service. Should any aspect of our fundraising not adhere to the standards you expect and you wish to make a complaint, we will take your concerns seriously. Please follow the steps below:
Members of the public wishing to make a complaint regarding Family Action’s fundraising should first raise their complaint to the Head of Fundraising, using the following contact details:

Heather Kearney, Head of Fundraising
Family Action
24 Angel Gate
City Road
London
EC1V 2PT

Email: heather.kearney@family-action.org.uk
Telephone: 020 7231 7638

The Head of Fundraising will involve other members of the Senior Leadership Group and escalate to the Executive Group as appropriate. We will respond to all fundraising complaints within 3 working days.
Family Action is regulated by the Fundraising Regulator. If you have made a complaint and you are not satisfied that it has been adequately resolved by Family Action’s team, you can contact the Fundraising Regulator for an independent investigation via their website at http://www.fundraisingregulator.org.uk by post to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, Old Street, London, N1 6AH, or by phone on 0300 999 3404.