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Contact us

There are a number of ways to contact Family Action.

General enquiries

Family Action Head Office
34 Wharf Road
London
N1 7GR

Telephone: 020 7254 6251

info@family-action.org.uk

 

Media enquiries

Telephone: 020 7241 7621

Mobile: 079 0307 4174

media-pr@family-action.org.uk

If you are looking for contact details for a particular service please search in your area.

 

Parenting help

Family Action’s FamilyLine

Telephone: 080 8802 6666

Text message: 075 3740 4282

Email: familyline@family-action.org.uk

 

Compliments and Complaints

If you would like to compliment our work or one of our services or would like to make a complaint please click below for the relevant form.

General compliment and complaint form

Children’s centres and adoption services compliment and complaint form

Money advice service compliment and complaint form

 

Fundraising

Fundraising, donations and corporate partnership enquiries 

fundraising@family-action.org.uk

Fundraising complaints

Family Action values the support of all donors and fundraisers and seeks to deliver excellent supporter service. Should any aspect of our fundraising not adhere to the standards you expect and you wish to make a complaint, we will take your concerns seriously. Please follow the steps below:
Members of the public wishing to make a complaint regarding Family Action’s fundraising should first raise their complaint to the Head of Fundraising, using the following contact details:

Heather Kearney, Head of Fundraising
Family Action
34 Wharf Road
London
N1 7GR

Email: Heather.Kearney@family-action.org.uk

The Head of Fundraising will involve other members of the Senior Leadership Group and escalate to the Executive Group as appropriate. We will respond to all fundraising complaints within 3 working days.
Family Action is regulated by the Fundraising Regulator. If you have made a complaint and you are not satisfied that it has been adequately resolved by Family Action’s team, you can contact the Fundraising Regulator for an independent investigation via their website at www.fundraisingregulator.org.uk by post to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, Old Street, London, N1 6AH, or by phone on 030 0999 3407.