There are a number of ways to contact Family Action.
Family Action Head Office
34 Wharf Road
Telephone: 020 7254 6251
Telephone: 020 7241 7621
Out of hours for urgent media enquiries 07903 074174
If you are looking for contact details for a particular service please search in your area.
Family Action’s FamilyLine
Telephone: 0808 802 6666
Text message: 07537 404 282
If you would like to compliment our work or one of our services or would like to make a complaint please click below for the relevant form.
Family Action values the support of all donors and fundraisers and seeks to deliver excellent supporter service. Should any aspect of our fundraising not adhere to the standards you expect and you wish to make a complaint, we will take your concerns seriously. Please follow the steps below:
Members of the public wishing to make a complaint regarding Family Action’s fundraising should first raise their complaint to the Head of Fundraising, using the following contact details:
James Mitchell, Acting Head of Fundraising
34 Wharf Road
Telephone: 0207 2417458
The Head of Fundraising will involve other members of the Senior Leadership Group and escalate to the Executive Group as appropriate. We will respond to all fundraising complaints within 3 working days.
Family Action is regulated by the Fundraising Regulator. If you have made a complaint and you are not satisfied that it has been adequately resolved by Family Action’s team, you can contact the Fundraising Regulator for an independent investigation via their website at http://www.fundraisingregulator.org.uk by post to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, Old Street, London, N1 6AH, or by phone on 0300 999 3404.