Skip navigation

Get support

It can sometimes be difficult to talk about the pressures on our families but together we can face them. We’ve pulled together some useful advice on how to help families talk about and face their family monsters. Often we can tackle our family monsters just by starting a conversation! So feel free to check out our useful tips to help with this and the links below to additional support, you may need.

Support and information


FamilyLine are here to provide a listening ear, answer those particular parenting questions or help with guidance around more complex issues. We can also provide longer term support through regular sessions with our befrienders and counsellors. All via telephone, text message or email for free.

Opening times:

Monday to Friday 9am to 9pm

Telephone free
0808 802 6666
07537 404 282

Contacting us out of hours


Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours or if you’re in need now then you can contact our crisis line to get in touch with a trained professional.

Text FAMILYACTION to 85258

Our crisis messenger text service provides free, 24/7 crisis support across the UK. We know that getting the correct support at the correct time is so beneficial which is why we’ve introduced our crisis line. This service is delivered in partnership with Shout.