Tomorrow the Duchess of Cambridge is visiting Family Action to launch our FamilyLine, a new confidential helpline for families.
FamilyLine has been set up for any family member who is struggling with any aspect of family life, such as parenting challenges, family conflict, relationship difficulties or mental health and wellbeing. The service aims to provide both immediate and long-term support, practical information and guidance, or help with accessing relevant services.
Research we commissioned found one in three people (32%) want to talk to someone about money, health, or relationships issues. However, things get in the way of asking for help, such as being unsure who to ask (14%), thinking their family should be able to overcome pressures without external support (13%), or feeling other people need more support than them (12%).
During the visit Her Royal Highness will meet some of the FamilyLine team, as well as some families and young carers who’ve been supported by Family Action’s young carers services. Our Chief Executive, David Holmes, CBE, is also a member of the steering group on early years convened by the Duchess of Cambridge.
Our free FamilyLine is open weekday evenings and weekend mornings, and is all accessible via telephone, text message or email. Calls, text messages or emails, are answered quickly and in confidence, by a team of trained volunteers under the supervision of Family Action’s experts.