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Getting ready for the Duchess of Cambridge’s visit

21 January 2019

Tomorrow the Duchess of Cambridge is visiting Family Action to launch our FamilyLine, a new confidential helpline for families.

FamilyLine has been set up for any family member who is struggling with any aspect of family life, such as parenting challenges, family conflict, relationship difficulties or mental health and wellbeing. The service aims to provide both immediate and long-term support, practical information and guidance, or help with accessing relevant services.

Research we commissioned found one in three people (32%) want to talk to someone about money, health, or relationships issues. However, things get in the way of asking for help, such as being unsure who to ask (14%), thinking their family should be able to overcome pressures without external support (13%), or feeling other people need more support than them (12%).

Talking about everyday family pressures is the focus of our 150th anniversary campaign – the Family Monsters Project. To find out more, and to watch our film about these family pressures, go to or follow #MyFamilyMonsters on social media.

During the visit Her Royal Highness will meet some of the FamilyLine team, as well as some families and young carers who’ve been supported by Family Action’s young carers services. Our Chief Executive, David Holmes, CBE, is also a member of the steering group on early years convened by the Duchess of Cambridge.

Our free FamilyLine is open weekday evenings and weekend mornings, and is all accessible via telephone, text message or email. Calls, text messages or emails, are answered quickly and in confidence, by a team of trained volunteers under the supervision of Family Action’s experts.

Opening times:

Monday to Friday 6pm-10pm

Saturday and Sunday 10am-1pm

Telephone: 0808 802 6666

Text message: 07537 404 282

Email: [email protected]

Join the conversation

Join the conversation on social media and share your family monsters using #MyFamilyMonsters. Let’s face our monsters together.

You can also download, watch and share our Family Monsters Project film here: