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  • BAND Mental Health volunteer
  • Mentor a child
  • Mentor a care leaver
  • FamilyLine Volunteer
  • FamilyLine Counsellor
  • FamilyLine Specialist
  • Volunteering with FamilyLine can make a huge difference to the lives of families. Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

    FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents through telephone calls, email and text message. Our FamilyLine Counsellors provide 6-8 sessions of counselling and more in-depth support to parents and carers referred to them by other service volunteers.


    Role description

    What our volunteers do

    We need volunteers with a Level 4 or above counselling qualification with registration with a recognised body being desirable. Volunteers are asked to commit to supporting parents and carers for a minimum of 2 hours per week from home.

    As a FamilyLine Counsellor you will:

    • Use your skills and life experience to help families.
    • Support parents to manage issues such as child behaviour and wider family relationships more effectively.
    • Help parents and carers make positive changes to their life by focusing on feelings, experiences and behaviour.
    • Support parents expressing difficult feelings such as anger, resentment, guilt and fear in a confidential environment
    • Support parents to recognise their own emotional and physical health needs.
    • Help parents to cope with challenges that often cause family breakdowns or lead to crises.
    • Be available for a minimum of 2 hours per week to carry out counselling sessions by telephone, email or text message.

    Training and support

    We are committed to ensuring all our FamilyLine Counsellors are provided with the support, supervision and training they need to feel confident communicating with parents.

    As part of your on-going support you will:

    • Attend induction training to develop your knowledge and skills before you begin volunteering.
    • Have the chance to learn and develop new skills.
    • Receive support whenever you need it from dedicated Volunteer Coordinators.
    • Engage in regular supervision sessions.
    • Have the opportunity to take part in workshops to further your understanding and knowledge on a range of subjects including domestic abuse and violence, mental health and child development.

    For more information contact DPSS@family-action.org.uk