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  • Mentor a child
  • Mentor a care leaver
  • FamilyLine Volunteer
  • FamilyLine Counsellor
  • FamilyLine Expert
  • Perinatal Befriender
  • Volunteering with FamilyLine can make a huge difference to the lives of families. Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

    FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents through telephone calls, email and text message. Our FamilyLine Experts support our FamilyLine volunteers with the information and expertise they need in key areas such as health, education, housing, social care, legal etc. to be able to help parents more effectively.


    Role description

    What our FamilyLine Experts do

    We need volunteers who’ve gained knowledge and skills through their working life experiences. Our FamilyLine Experts are asked to provide email support and guidance to the service on an ad-hoc basis for approximately 2 hours per month.

    As a FamilyLine Expert you will:

    • Use your skills and experience to help families
    • Possess expert knowledge in one or more key area such as health, education, social care, legal, housing, immigration, benefits or special educational needs and disabilities
    • Be available for a minimum of 2 hours a month to provide email support and guidance to FamilyLine on an ad-hoc basis

    Training and support

    We are committed to ensuring all our volunteers are provided with the support, supervision and training they need to feel confident.

    As part of your on-going support you will:

    • Receive support whenever you need it from dedicated Volunteer Coordinators.
    • Engage in telephone group supervision sessions.
    • Have the opportunity to attend training to build your skills and knowledge.