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  • Mentor a child
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  • Volunteering with FamilyLine can make a huge difference to the lives of families. Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

    FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents through telephone calls, email and text message. Our FamilyLine Expert volunteers support our FamilyLine volunteers with the information and expertise they need in key areas such as health, education, housing, social care, legal etc. to be able to help parents more effectively.

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    Role description

    What our volunteers do

    We need volunteers who’ve gained knowledge and skills through their own personal or working life experiences in key areas and would particularly welcome applicants aged over 50. Our FamilyLine Expert volunteers are asked to provide email support and guidance to the service’s FamilyLine volunteers on an ad-hoc basis for approximately 2 hours per month.

    As a parent helpline volunteer you will:

    • Use your skills and experience to help families
    • Possess expert knowledge in one or more key area such as health, education, social care, legal, housing, immigration, benefits or special educational needs and disabilities
    • Support our FamilyLine volunteers with the information they need in an area of your expertise
    • Be available for a minimum of 2 hours a month to provide email support and guidance to the service’s FamilyLine volunteers and FamilyLine counsellors on an ad-hoc basis

    Training and support

    We are committed to ensuring all our volunteers are provided with the support, supervision and training they need to feel confident communicating with parents and families.

    As part of your on-going training and support you will:

    • Attend training to build your skills and knowledge before you start supporting parents virtually. This includes dealing with challenging and emotional calls, safeguarding and effective communication.
    • Have the chance to learn and develop new skills.
    • Receive support whenever you need it from dedicated volunteer coordinators.
    • Engage in regular telephone group supervision sessions.

    Other volunteer opportunities with this service