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  • Mentor a child
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  • FamilyLine Volunteer
  • Volunteer Counsellor
  • Volunteering with FamilyLine can make a huge difference to the lives of families. Being part of a family can often be difficult without emotional support and guidance there to help. Many people feel confused by what information is available or struggle to access services close to home.

    FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support people through telephone calls, emails and text messages. Our FamilyLine Volunteers are the first point of contact for those accessing the service and provide a range of support.

    About the role of FamilyLine Volunteer

    What our FamilyLine Volunteers do

    Role Profile

    We need volunteers who’ve gained skills through their own personal or working life experiences. Volunteers are asked to commit to supporting adult family members for a minimum of 4 hours a week from home.

    As a FamilyLine Volunteer you will:

    • use your skills and life experience to help families
    • refer service users for additional FamilyLine support including Befriending and Counselling
    • support family members to manage issues such a child behaviour and wider family relationships more effectively
    • know when to provide guidance and when it’s better to just listen
    • help service users to cope with challenges that often cause family breakdowns or lead to crises
    • support service users to recognise their own emotional and physical health needs
    • be available for a minimum of 4 hours a week to offer regular one-to-one sessions or provide immediate support on the helpline.

    Training and support

    We are committed to ensuring all FamilyLine Volunteers are provided with the support, supervision and training they need to enable them to feel confident to communicate with adult family members.

    As part of your on-going training and support you will:

    • attend induction training to develop your knowledge and skills before you begin volunteering.
    • have the chance to learn and develop new skills
    • receive support whenever you need it from dedicated Volunteer Coordinators
    • engage in supervision sessions
    • have the opportunity to take part in workshops to further your understanding and knowledge on a range of subjects including domestic abuse and violence, mental health and child development.

    What’s next

    If you would like more information please attend one of our virtual information sessions. Please email familyline.volunteer@family-action.org.uk stating which virtual information session you would like to attend from the following dates.

    Tuesday 17th August 2021 at 4pm

    Friday 20th August 2021 at 10am

    Monday 27th September 2021 at 11am

    Wednesday 29th September 2021 at 6pm

    Tuesday 26th October 2021 at 10am

    Wednesday 27th October 2021 at 6pm