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  • Volunteering with FamilyLine can make a huge difference to the lives of families. Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

    FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents through telephone calls, email and text message. Our FamilyLine Volunteers are the first point of contact for parents accessing the service and provide a range of support.


    Role description

    What our FamilyLine Volunteers do

    We need volunteers who’ve gained skills through their own personal or working life experiences. Volunteers are asked to commit to supporting parents and carers for a minimum of 4 hours a fortnight from home.

    As a FamilyLine Volunteer you will:

    • Use your skills and life experience to help families.
    • Direct parents and carers to the other services where appropriate, including FamilyLine Counsellors.
    • Support parents to manage issues such a child behaviour and wider family relationships more effectively.
    • Know when to provide guidance and when it’s better to just listen.
    • Help parents to cope with challenges that often cause family breakdowns or lead to crises.
    • Support parents to recognise their own emotional and physical health needs.
    • Be available for a minimum of 4 hours a fortnight to offer regular one-to-one sessions or provide immediate support on the helpline.

    Training and support

    We are committed to ensuring all FamilyLine Volunteers are provided with the support, supervision and training they need to enable them to feel confident to communicate with parents

    As part of your on-going training and support you will:

    • Attend induction training to develop your knowledge and skills before you begin volunteering.
    • Have the chance to learn and develop new skills.
    • Receive support whenever you need it from dedicated Volunteer Coordinators.
    • Engage in supervision sessions.
    • Have the opportunity to take part in workshops to further your understanding and knowledge on a range of subjects including domestic abuse and violence, mental health and child development.