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  • Mentor a child
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  • Volunteering with our Digital Parent Support Service can make a huge difference to the lives of families. Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

    Our new Digital Parent Support Service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents through telephone calls, email and text message. Our Virtual Counsellors provide 6-8 sessions of counselling and more in depth support to parents and carers referred to them by other service volunteers.


    Role description

    What our volunteers do

    We need volunteers with a Level 3 or above counselling qualification with registration with a recognised body being desirable. We particularly welcome applicants aged over 50 who want to share and pass on their knowledge and experience. Volunteers are asked to commit to supporting parents and carers for a minimum of 2 hours per week through Family Action’s Digital Parent Support Service.

    As a Virtual Counsellor you will:

    • Use your skills and life experience to help families.
    • Virtually support parents to manage issues such a child behaviour and wider family relationships more effectively
    • Help parents and carers make positive changes to their life by focusing on feelings, experiences and behaviour
    • Support parents expressing difficult feelings such as anger, resentment, guilt and fear in a confidential environment
    • Support parents to recognise their own emotional and physical health needs.
    • Help parents to cope with challenges that often cause family breakdowns or lead to crises.
    • Be available for a minimum of 2 hours per week to carry out counselling sessions by telephone, email or text message.


    Training and support

    We are committed to ensuring all our volunteer Virtual Counsellors are provided with the support, supervision and training they need to feel confident communicating with parents.

    As part of your on-going training and support you will:

    • Attend training to build your skills and knowledge before you start supporting parents virtually. This includes dealing with challenging and emotional calls, safeguarding and effective communication.
    • Have the chance to learn and develop new skills.
    • Receive support whenever you need it from dedicated volunteer coordinators.
    • Engage in regular telephone group supervision sessions.

    Other volunteer opportunities with this service

    Parent helpline volunteer

    Virtual Parent Befriender

    Virtual expert volunteer