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Due to the current situation around Coronavirus (COVID-19), there will be no face-to-face sessions provided by WellFamily Plus service at Family Action for the foreseeable future. The welfare of our clients and staff is our highest priority and we are committed to continuing our support to those who need it. We have taken the decision to conduct all individual sessions and assessments over the telephone or online video until it is safe to return to normal working practices.

In the meantime, if you have any questions or concerns please contact us on 0203 846 6777 or [email protected] and we will get back to you.

The service is open to anyone registered with a GP in City and Hackney, over the age of 16.

What the service offers

There are times in all our lives when we have difficulties and need some emotional or practical support as individuals, couples or as families.

  • Do you need some information or guidance about community organisations and local services for yourself or your children?
  • Are you going through difficult times, such as financial hardship or relationship breakdown?
  • Are you experiencing mental health issues, such as depression and anxiety?
  • Have you suffered loss or/and bereavement?
  • Do you have parenting issues and concerns?

We are continually monitoring the developing situation, and will take further action when necessary. Please check back here for the up-to-date information.

If you’re not in the Hackney area and are still looking for some remote support you can contact our FamilyLine is a free service available to support adult family members on all aspects of family life issues via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family issues, call: 0808 802 6666, text: 07537 404282 or email: [email protected]

Monday to Friday: 9am – 9pm. The helplines will be covered by SHOUT our text crisis line outside these hours including weekends and bank holidays.