Emotional Health & Wellbeing Services
Promoting positive emotional health and wellbeing for families and individuals in stigma free, community-based settings.
Being able to see my worker regularly and flexibly has improved the quality of my life enormously, has given me strategies and allowed me to make significant changes in my life and reduce my anxiety. A really, really important service.
Emotional health and wellbeing describes how we think, feel and relate to ourselves and others and how we interpret the world around us. Having good emotional health affects our capacity to manage, communicate, and form and sustain relationships. It also gives us resilience to cope with change and major life events such as the birth of a new baby, bereavement, job loss or divorce.
Good emotional health and wellbeing is not only about feeling confident and happy, it is also about being positively engaged with the world and having a strong sense of self esteem. There is significant evidence that good emotional health and wellbeing also contributes to good physical health.
Being able to see my worker regularly and flexibly has improved the quality of my life enormously, has given me strategies and allowed me to make significant changes in my life and reduce my anxiety. A really, really important service.
Our services
Family Action offers a range of services that support the emotional health and wellbeing of individuals and families.
Our services are set within local communities offering services users a familiar and non-threatening environment where they can engage with our highly skilled practitioners and work with our volunteers and befrienders.
Our Social Prescribing services are GP based and aim to improve mental health and quality of life and/or to improve symptoms by linking patients with non-medical sources of support within the community; helped by the support of volunteer befrienders.
Our highly successful WellFamily services provide recovery-focused and holistic interventions including a mix of individually targeted and flexible practical and emotional support. The service, which can be based in a number of different settings, provides a ‘single door’ NHS-based approach to families in need so that users with complex problems do not have to deal with several different agencies and professionals.
Family Action also provides a range of support services to adults facing mental health issues or with learning disabilities.
Our orchard and allotment service in Swaffham, Norfolk, focuses on older people, people with disabilities and those experiencing or recovering from mental health issues and welcomes anyone from the local community. The service is working in partnership with The College of West Anglia, supported by the European Social Fund and the Education & Skills Funding Agency, to offer a Level 1 Award in Horticulture. This is a nationally recognised qualification accredited by the National Open College Network.
The service has also been recently named Charity of the Year by the Black Swan Care Group and actively explores working with other community organisations in the Norfolk area.
Read more about our Friends of Swaffham Orchard Project
Our impact
All Family Action services are robustly monitored and evaluated in order to achieve the best possible outcomes for service users and consistent quality and value for money for commissioners.
A range of tools are used to monitor and evaluate the efficacy and outcomes of our services. These include:
- Recovery Star
- RAG system
- Pre and post intervention measures completed by the service user e.g. work social adjustment scale, CORE10, PHQ5. GAD 7
- Steering groups to monitor and evaluate the service
A recent independent evaluation of the WellFamily service showed:
- Around 81% of service users felt the service had mostly or definitely helped them achieve their goals in relation to community participation, social networks, employment and training opportunities, improved physical and mental wellbeing and independent living
- Service users reported clinically and statistically significant reduction in anxiety and depression on validated, standardised outcome measures
- 81% of service users rated service quality as excellent and a further 18% of respondents rated the service quality as good
- Around 98% would recommend the service to friends and family.
Evaluation of Hackney Wellfamily service
Evaluation of Hackney Wellfamily service, executive summary
Contact us
For more information about our Family Support Services or any other Family Action services please contact us on
Email: [email protected]
Telephone: 020 7254 6251
