fbpx Skip navigation

“Please let Tracey and Claire know their efforts were just so much more than adequate in helping me to create a harmonious experience for my son. If I could give you a review on Trip Adviser I’d give a 5* rating!”

Our services help children of separated parents to spend time with one or both parents in a relaxed, comfortable and safe environment. We encourage parents to listen to children’s views and focus on what they need. This can help families minimise feelings children may have of feeling torn between parents and dragged into conflict.

How it work

We offer typically six two-hour sessions of contact. We ask you and your child to come in and have a visit before your first session to get know the centre and staff to make your first visit easier.

Supported contact usually takes place on alternate Saturday mornings between 10.00-12.00.

Supervised contact can be on a Saturday or a weekday, and can take place in the community, such as parks, cafes or farms. We offer this local ‘peripatetic’ contact in Cambridgeshire, Lincolnshire and Leicestershire for parents who are referred to us by Cafcass. Supervised contact usually ends with a ‘next steps’ meeting to plan future activity.

Who is the service for

Family Action run the service for families in Peterborough, Southend, Medway, Faversham and Lincoln in partnership with Core Assets Children’s Services. We have been working in partnership with Cafcass to provide structured, safe and positive contact for families since 2011.

We offer supported contact and supervised contact including handovers so parents don’t have to see each other if they don’t want to.

  • Supported contact is for families where no significant risk has been found. No notes are taken and the families share a large room. (Peterborough only)
  • Supervised contact is usually court-ordered for children separated from a parent due to a dispute, a safeguarding issue or who have suffered harm or may be at risk of suffering harm. It helps promote a child’s physical safety and emotional well-being. It is arranged in discussion with both parents. (All centres)
  • If contact takes place outside a centre we can help with a handover so that parents don’t need to meet. (Peterborough only)

Our contact services are measured against industry standards and are NACCC accredited.

How to access the service

There is no charge for parents court ordered and referred by Cafcass to attend supervised contact.

For parents seeking supported contact we offer six sessions for £120. This is usually payable in advance by the non-resident parent.

We also accept self referrals for supported contact. To apply fill in a form here https://www.naccc-selfreferrals.org.uk/Login.aspx

Get in touch

For any queries contact your local centre:

Peterborough, Lincoln and Leicester
Tracy Southwood, CCI coordinator
T:07827988656 or 07818530742 E: tracy.southwood@family-action.org.uk

Southend and Medway
Elizabeth Dex, CCI coordinator
T: 07976199920  E: elizabeth.dex@family-action.org.uk

Useful information

Getting It Right for Children Online course that helps separating parents put children first.

https://click.clickrelationships.org/home/parenting-apart/

Contact services – a young person’s guide

?Insert link?

The Separated Parents Information Programme  A one-off four hour course which helps parents understand separation from a child’s point of view and learn the fundamental principles of how to manage and reduce the impact of conflict on their children. Parents can refer themselves or are court-ordered to attend. You can find your local SPIP provider here

Sorting out Separation An expert government-backed source of advice and online tools on a range of issues including financial and legal difficulties, parenting, health and housing.

https://www.sortingoutseparation.org.uk/

The Parent Connection Run by the leading separation research charity One Plus One, this offers a free skills-based programme that complements the SPIP. It helps you work out what’s best for your children and manage conflict with your ex partner. Cafcass advise parents to access the course before or after the programme.

There’s also a listening room where you can chat live online to trained mediators, a discussion forum and a list of local mediation organisations.

http://theparentconnection.org.uk/