Family Action’s Harrow SENDIASS (SEND Information, Advice and Support Service) offers free, confidential, accurate and impartial advice and support to families living in Harrow with a son or daughter up to the age of 25 who has special educational needs or a disability (SEND).
We provide easily accessible information, advice and support to children and young people up to the age of 25 with SEND. We also work with parents and carers to raise awareness of their rights and help families make informed decision about matters relating to SEND, including issues relating to health and social care. We support families develop and maintain good relationships with schools, colleges, the local authority and other professionals in order to secure the best outcomes for the person with SEND. Download our Harrow SENDIASS flyer
We will support you on an impartial basis, which means that: we do not favour one side over another; we treat all parties involved respectfully and fairly; we do not have a stake in the outcome; and we are not involved in the Council’s decision-making process. Download our impartiality policy.
Harrow SENDIAS staff generally work between 9am and 5pm, Monday to Friday during term time, with additional three weeks. However, there are occasions when the lines are busy. We do have a 24-hour messaging service on 020 8428 6487 or you can email us at firstname.lastname@example.org. We always aim to respond to initial enquiries at the first possibility (and up to 48 hours on working days) and to engage with ongoing cases as necessary.
We welcome your feedback on the support we give families. Please complete our online survey.
Meetings at our offices or at schools can be made by appointment:
We are in the same building as Kids Can Achieve and Harrow Parents 4 Disabled Children.
Opening times: Monday to Friday, 9am to 5pm during term-time, with additional three weeks in school holidays:
Harrow Council’s Local Offer sets out the services and support available in Harrow for children and young people under the age of 25 with special educational needs and those who are disabled.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
You can also find links to support organisations on our Useful links for young people webpage.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: email@example.com Operational hours 6pm to 10pm Mon – Fri / 10am to 1pm Sat – Sun.