Ealing I SAID! offers free, confidential, accurate and impartial advice and support to families living in Ealing with a son or daughter up to the age of 25 who has special educational needs or a disability (SEND).
We provide easily accessible information, advice and support to children and young people up to the age of 25 with SEND. We also work with parents and carers to raise awareness of their rights and help families make informed decision about matters relating to SEND, including issues relating to health and social care. We support families develop and maintain good relationships with schools, colleges, the local authority and other professionals in order to secure the best outcomes for the person with SEND. Download our Ealing I SAID! flyer
We will support you on an impartial basis, which means that: we do not favour one side over another; we treat all parties involved respectfully and fairly; we do not have a stake in the outcome; and we are not involved in the Council’s decision-making process. Download our impartiality policy.
Ealing I SAID! staff generally work between 9am and 5pm, Monday to Friday all year round. However, there are occasions when the lines are busy. We do have a 24-hour messaging service on 020 8280 2251 or you can email us at firstname.lastname@example.org. We always aim to respond to initial enquiries at the first possibility (and up to 48 hours on working days) and to engage with ongoing cases as necessary.
We welcome your feedback on the support we give families. Please complete our online survey.
Meetings at our offices or schools can be made by appointment:
Our office is at the Lido Centre in West Ealing. We’re in the same building as various other voluntary and community organisations, so on the day of your visit you may find yourself combining a visit to Ealing Advice, DeafPlus or Mencap with an appointment with us!
If you would like to compliment our work or would like to make a complaint, please visit our Contact us page to find out how to do so and to download the relevant form.
For parents and carers:
For young people:
Look at Ealing’s Family Directory.
See Ealing’s Local Offer.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
Also take a look at our Useful links for young people page.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: email@example.com Operational hours 6pm to 10pm Mon – Fri / 10am to 1pm Sat – Sun.