Due to the current Coronavirus – COVID19 pandemic situation, we are unable to meet any service users for face to face appointments. We are, however, continuing to offer information, advice and support over the phone and via email. Service users who have upcoming appointments will be offered telephone consultations with their caseworker. In addition, we are exploring all other online alternative options to offer additional advice, information sessions and support.
We are contactable by phone, but due to the upsurge in the number of calls received by the service we are asking, for the time-being, if you cannot get through the phone to please leave us a voicemail with your name and a phone number and a caseworker from the team will contact you. This will help us manage the additional pressure. You can also contact us via email at [email protected] Thank you.
Ealing I SAID! offers free, confidential, accurate and impartial advice and support to families living in Ealing with a child up to the age of 25 who has special educational needs or a disability (SEND).
We provide easily accessible information, advice and support to children and young people up to the age of 25 with SEND. We also work with parents and carers to raise awareness of their rights and help families make informed decision about matters relating to SEND, including issues such as health and social care. We support families to develop and maintain good relationships with schools, colleges, the local authority and other professionals in order to secure the best outcomes for the person with SEND.
We aim to:
We will support you on an impartial basis, which means that: we do not favour one side over another; we treat all parties involved respectfully and fairly. We do not have a stake in the outcome, and are not involved in the Council’s decision-making process. Download our impartiality policy.
If you are 16-25, visit our young people’s area
Ealing I SAID! staff generally work between 9am and 5pm, Monday to Friday all year round. However, there are occasions when the lines are busy. We do have a 24-hour messaging service on 020 3978 8989 or you can email us at [email protected]. We always aim to respond to initial enquiries at the first possibility (and up to 48 hr on working days) and to engage with ongoing cases as necessary. We welcome your feedback on the support we give families. Please complete our online survey.
For parents and carers:
Here is a short animation to show the support available to young people with SEND and their families.
Look at Ealing’s Family Directory.
See Ealing’s Local Offer.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
Also take a look at our Useful links for young people page.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: [email protected].
Operational hours: Mon-Fri, 9am to 9pm.
Please see Family Action’s Complaints Procedure.
Meetings at our offices or schools can be made by appointment by phoning 02039788989 or emailing [email protected]
Family Action Ealing I-SAID Service
Sycamore Lodge, 1 Edgecote Close
Ealing, London W3 8PH
Our office is at the Carers Trust building in Acton Town. We’re in the same building as various other voluntary and community organisations, so on the day of your visit you may find yourself combining a visit to Ealing Advice, or Ealing Carers with an appointment with us!
For information on Ealing’s Family Directory, please visit www.ealingfamiliesdirectory.org.uk
We have moved – get directions to our new offices!