We are contactable by phone, but due to the upsurge in the number of calls received by the service we are asking, for the time-being, that those who need to contact us email us at [email protected] where possible, as this will help us manage this additional pressure.
What we do
We provide Impartial Information, Advice and Support on Special Educational Needs and Disability, for parents/carers and children and young people aged up to 25, who live in the London Borough of Islington. We are open Monday to Friday, 9am to 5pm. We offer:
- Advice, information and support on education, health and social care issues.
- Support for parents/carers and children/young people to express their views and wishes.
- Support at meetings with schools and the Local Authority.
- Help to complete Special Educational Needs and Disability related paperwork.
- Support around the Education Health Care plan process.
- Support with applying for disability related benefits
- Signposting to other services.
Relax It’s Friday Parent/Carer Group: We also run a parent/carer support group the last Friday of the month (term-time only) from 11am to 1pm. This is held at the Lough Road Centre (Near Paradise Park) Lough Road N7 8FF. Everyone is welcome to come along, however please let us know by email or phone that you will be attending. Please note that this is for parents/carers only and children cannot attend.+
If you are aged 16 to 25, visit our young people’s area.
Who we are
Our team consists of:
- Service Manager (Sarah Parker)
- SEND Case Workers (Cora, Fateha and Scott)
We aim to respond to your query within three working days. This may be in the form of us providing some advice over the phone or you may be added to allocations and be assigned to caseworker.
Contact us
We’d love to hear your feedback. Please fill in our online survey so that we can continue to improve our service.
We welcome your feedback on the support we give families. Download our Islington SENDIAS Complaints Form
Further support and information
Visi t our Islington SENDIAS Useful Links and Downloads page to view our leaflets, links to local support organisations, helplines etc.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Here is a short animation to show the support available to young people with SEND and their families.
Other useful videos:
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: [email protected].
