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Impartial Support, Advice and Information on Special Educational Needs and Disability

What we do

We provide Impartial Information, Advice and Support on Special Educational Needs and Disability, for parents/carers and children and young people aged up to 25, who live in the London Borough of Islington. We are open Monday to Friday, 9am to 5pm. We offer:

  • Advice, information and support on education, health and social care issues.
  • Support for parents/carers and children/young people to express their views and wishes.
  • Support at meetings with schools and the Local Authority.
  • Help to complete Special Educational Needs and Disability related paperwork.
  • Support around the Education Health Care plan process.
  • Support with applying for disability related benefits
  • Signposting to other services.

Relax It’s Friday Parent/Carer Group: We also run a parent/carer support group every Friday (term-time only) from 11am to 1pm. This is held at the Lough Road Centre (Near Paradise Park) Lough Road N7 8RH. Everyone is welcome to come along, however please let us know by email or phone that you will be attending. Please note that this is for parents/carers only and children cannot attend.

Who we are

Our team consists of:

  • A Project Manager (Eamani)
  • 4 SEND Support Workers (Cora, Bernie, Chahna and Lorna)
  • Face 2 Face Befriending Volunteer Co-coordinator (Nigel)

We aim to respond to your query within three working days. This may be in the form of us providing some advice over the phone or you may be added to allocations and be assigned to caseworker.

Contact us

  • Write to: Islington SEND Community Support Service, The Northern Medical Centre, 580 Holloway Road
    London N7 6LB
  • Telephone: 020 3031 6651 or 020 3031 6652
  • Email: islingtonsend@family-action.org.uk

We’d love to hear your feedback. Please fill in our online survey so that we can continue to improve our service.

If you would like to make a complaint in the first instance please contact our manager Eamani Choudury.

Further support and information

Visit our Islington SEND Community Support Service Useful Links and Downloads page to view our leaflets, links to local support organisations, helplines etc.

Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.

See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection. 

Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.

National Parent Support Service – Being a parent or carer to a child or young person can often be difficult without emotional support and guidance. Contact Family Action’s free National Parent Support Service Monday to Friday 6pm to 10pm (Saturday and Sunday 10am to 1pm); phone 0808 802 0222; text 07537 404 282 or email NDPSS@family-action.org.uk