We provide Impartial Information, Advice and Support on Special Educational Needs and Disability, for parents/carers and children and young people aged up to 25, who live in the London Borough of Islington. We are open Monday to Friday, 9am to 5pm. We offer:
Relax It’s Friday Parent/Carer Group: We also run a parent/carer support group every Friday (term-time only) from 11am to 1pm. This is held at the Lough Road Centre (Near Paradise Park) Lough Road N7 8RH. Everyone is welcome to come along, however please let us know by email or phone that you will be attending. Please note that this is for parents/carers only and children cannot attend.
Our team consists of:
We aim to respond to your query within three working days. This may be in the form of us providing some advice over the phone or you may be added to allocations and be assigned to caseworker.
We’d love to hear your feedback. Please fill in our online survey so that we can continue to improve our service.
If you would like to make a complaint in the first instance please contact our manager Eamani Choudury.
Visit our Islington SEND Community Support Service Useful Links and Downloads page to view our leaflets, links to local support organisations, helplines etc.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: familyline@family-action.org.uk Operational hours 6pm to 10pm Mon – Fri / 10am to 1pm Sat – Sun.