Impartial Support, Advice and Information on Special Educational Needs and Disability
Due to the current Coronavirus – COVID19 pandemic situation, we are unable to meet any service users for face to face appointments. We are, however, continuing to offer information, advice and support over the phone and via email. Service users who have upcoming appointments will be offered telephone consultations with their caseworker.
We are contactable by phone, but due to the upsurge in the number of calls received by the service we are asking, for the time-being, that those who need to contact us email us at firstname.lastname@example.org where possible, as this will help us manage this additional pressure.
We provide Impartial Information, Advice and Support on Special Educational Needs and Disability, for parents/carers and children and young people aged up to 25, who live in the London Borough of Islington. We are open Monday to Friday, 9am to 5pm. We offer:
Relax It’s Friday Parent/Carer Group: We also run a parent/carer support group every Friday (term-time only) from 11am to 1pm. This is held at the Lough Road Centre (Near Paradise Park) Lough Road N7 8RH. Everyone is welcome to come along, however please let us know by email or phone that you will be attending. Please note that this is for parents/carers only and children cannot attend.
If you are aged 16 to 25, visit our young people’s area.
Our team consists of:
We aim to respond to your query within three working days. This may be in the form of us providing some advice over the phone or you may be added to allocations and be assigned to caseworker.
We’d love to hear your feedback. Please fill in our online survey so that we can continue to improve our service.
We welcome your feedback on the support we give families. Download our Islington SENDIAS Complaints Form
Visit our Islington SENDIAS Useful Links and Downloads page to view our leaflets, links to local support organisations, helplines etc.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Here is a short animation to show the support available to young people with SEND and their families.
Other useful videos:
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: email@example.com.