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Medway Special Educational Needs and Disabilities Information and Advice Support service (SENDIAS) provides a range of free and impartial help to parents/carers, children and young people.

What we offer

  • Free impartial and confidential information, advice and support in relation to education, health and social care
  • Support to express your views, wishes and feelings
  • Support at meetings with schools and the Local Authority
  • Help to complete SEND related paperwork
  • Supporting young people up to 25 in their own right
  • Signposting to other support services

Access our service

As a parent, carer or young person you can:

Telephone or email our service directly for free impartial and confidential information, advice and support with any matters relating to Special Educational Needs or Disability within Education, Health or Social Care.

As a professional you can:

With the parent/carer and/or young person’s consent you can make a referral to us either by telephone or email. We are also happy to offer other professionals advice and support in matters relating to SEND.

Further support and information

Here is a short animation to show the support available to young people with SEND and their families.

Downlad Medway Sendias Leaflet

View the Medway Local Offer.

Visit our useful links page.

Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.

Also take a look at our Useful links for young people page.

See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection. 

Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.

FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: familyline@family-action.org.uk.

Operational hours: Mon-Fri, 9am to 3pm and 6pm to 9pm. 

Please see Family Action’s Complaints Procedure.

Contact Details


Find us

Medway SENDIAS
Family Action
5a New Road Avenue
Chatham ME4 6BB

Telephone: 01634 566 303 (answerphone messages will be responded to within 48 hours)

Opening times: Monday-Friday 9.00-17.00

Email: medwaysendias@family-action.org.uk

Join our Facebook group.