Confidential, Impartial SEND Information, Advice and Support for Medway
Medway Special Educational Needs and Disabilities Information and Advice Support service (SENDIAS) provides a range of free and impartial help to parents/carers, children and young people.
We hope to make children and young people with SEND more aware of what they’re entitled to, and the options available to them, and their parents and carers.
Through the provision of information, advice and support we promote informed decision making and our service is free to access, accurate, confidential, comprehensive and easy to understand.
The service provides impartial advice and support to children and young people aged under 25 via telephone support, email, website, social media and face to face contact, at both our office and in the community.
We also offer support with filling in paperwork and support young people to express their views, wishes and feelings, both on a one to one basis and at meetings with schools and the Local Authority.
We provide information and advice about:
We are also committed to involving those using the service and provide volunteering opportunities for those who want to increase their involvement.
If you have time to spare during the daytime and would like to support local families who have children with special educational needs or disabilities take a look at our Volunteering with Medway information sheet and complete and return your Volunteer Application Form.
We look forward to hearing from you.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
For more local information visit our Medway SENDIASS useful links page.
Our staff occupy the office between 9am and 5pm, Monday to Friday all year round. Occasionally staff have to leave the office unmanned, while we attend events and meetings, so please contact us in advance if you wish to visit in person.
Specific resources for young people
For more information written specifically for young people visit our young people’s area.
Compliments and complaints
We welcome feedback regarding the support we give families and would love to hear from your regarding any comments you have about our service. For more information view Family Action’s compliments and complaints procedure.