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If you are worried about yourself, someone in your family or a friend, and you haven’t found what you are looking for on this website then please contact one of the many organisations who are able to help.


If you or someone you know is in danger, or you need immediate support please call:
Emergency Services: the police, ambulance, fire brigade, coastguard – 999
Samaritans – 116 123;  [email protected]


Worried about… parenting?

Family Action’s FamilyLine

Family members aged 18 years old and over from anywhere in England, Wales and the Isle of Man can get in touch with our free and confidential FamilyLine service via telephone, text message, web chat or email.

Opening times

  • Monday to Friday, 9am to 9pm

Contact details

Out of hours

If you need FamilyLine when we’re closed, you can leave a message on our voice mail for a call back during operational hours. If you need more urgent help, you can contact our crisis line via text message to speak with a trained professional.

  • Text FAMILYACTION to 85258

Our crisis messenger text service provides free, 24/7 crisis support across the UK and is delivered in partnership with Shout.


Worried about … domestic abuse?

National Domestic Violence Helpline – 0808 2000 247
Respect – 0808 802 4040;


Worried about … child abuse?

NSPCC helpline for adults – 0808 800 5000
Childline – 0800 1111 –


Worried about … money and debt?
Turn2us –
Debt Support Trust – 0800 085 0226;
Citizens Advice Bureau –


Worried about … mental health issues?
Mind – 0300 123 3393;


Worried about … parenting?
Family Lives – 0808 800 2222;


Worried about … your relationship?
Relate – 0300 100 1234;


Worried about… drugs?
Talk to Frank – 0300 123 6600;


Worried about… your health?
NHS non emergency helpline – 111


Worried about… crime?
Crime Stoppers – 0800 555 111;