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Donation Terms and Conditions

If you have any questions about your donation, have made a donation in error or believe you need a refund please contact our Fundraising team on 0207 254 6251 or email

Our fundraising promise:

When you support us you can be sure of the following:
• We will never sell your contact details to anyone
• If you are an individual supporter we will only contact you if you have expressed an interest in our work
• If we phone you, we will always check you are happy to take the call
• If you ask us to change how we communicate with you, or stop, we will respect that
• We do not engage in cold-calling, door to door or street fundraising. We try hard to ensure no one ever feels pressurised to support our work
• We are registered with the Fundraising Regulator and adhere to the Fundraising Code of Practice.
• All our activities are open, fair, honest and legal.