Supporting adult family members via telephone, text, email and web chat
Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.
Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email and text message.
The service aims to:
We use a team of trained volunteers with the knowledge and experience of family issues to support service users via telephone, text and email.
We are here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. We can also provide longer-term support through regular sessions with our Befrienders and Counsellors. All support takes place via telephone, text message or email and is free.
Family members aged 18 years old and over from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the details below.
Want to help us make a difference to the lives of adult family members? Find out more about the different ways you can volunteer by telephone, text message and email with FamilyLine below.
Find out more about FamilyLine volunteering opportunities.
Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours or if you’re in need now then you can contact our crisis line to get in touch with a trained professional.
Our crisis messenger text service provides free, 24/7 crisis support across the UK. We know that getting the correct support at the correct time is so beneficial which is why we’ve introduced our crisis line. This service is delivered in partnership with Shout.