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Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine Service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support parents and carers through telephone calls, email and text message.


The service aims to:

  • Provide both immediate and long term support
  • Help with practical information and guidance
  • Provide emotional and listening support
  • Help with understanding and accessing relevant services and information
  • Provide regular one-to-one befriending support to parents feeling isolated

How it works

We use a team of trained volunteers with the knowledge and experience of parenting issues to support parents and carers via telephone, text and email.

We are here to provide a listening ear, answer those particular parenting questions or help with guidance around more complex issues. We can also provide longer term support through regular sessions with our befrienders and counsellors. All via telephone, text message or email for free.

How to access the service

Any parent or carer from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the below details.

Opening times:

Monday to Friday 6pm-10pm

Saturday and Sunday 10am-1pm

Telephone: 0808 802 6666

Text message: 07537 404 282


Volunteer with this service

Want to help us make a difference to the lives of parents and carers? Find out more about the different ways you can volunteer by telephone, text message and email with FamilyLine below.

  • FamilyLine Volunteers spend their time on the helpline providing parents and carers with immediate guidance and a non-judgmental listening ear. They are also available to provide one-to-one weekly telephone support sessions for parents and carers who benefit from longer-term support.
  • FamilyLine Experts provide information on their chosen topic via email (eg family law, benefits). This allows FamilyLine Volunteers to support parents and carers with the most up to date information, regardless of how complex their query.
  • FamilyLine Counsellors provide 6 to 8 sessions of counselling and emotional support to parents and carers accessing FamilyLine.

Find out more on our Volunteering page.