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FamilyLine

Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email and text message.

The service aims to:

  • provide both immediate and long-term support
  • help with practical information and guidance
  • provide emotional and listening support
  • help with understanding and accessing relevant services and information
  • provide regular one-to-one befriending support to service users feeling isolated
  • a referral into our many projects across England and Wales, where relevant.

How it works

We use a team of trained volunteers with the knowledge and experience of family issues to support service users via telephone, text and email.

We are here to provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. We can also provide longer-term support through regular sessions with our Befrienders and Counsellors. All support takes place via telephone, text message or email and is free.

How to access the service

Family members aged 18 years old and over from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the details below.

Opening times:

  • Monday to Friday, 10am to 2pm and 6pm to 10pm
  • Saturday and Sunday, 10am to 1pm

Contact details:

Volunteer with this service

Want to help us make a difference to the lives of adult family members? Find out more about the different ways you can volunteer by telephone, text message and email with FamilyLine below.

  • FamilyLine Volunteers spend their time on the helpline providing parents and carers with immediate guidance and a non-judgmental listening ear. They are also available to provide one-to-one weekly telephone support sessions for service users who would benefit from longer-term support.
  • FamilyLine Specialists provide information on their chosen topic via email (eg family law, benefits). This allows FamilyLine Volunteers to support service users with the most up to date information, regardless of how complex their query.
  • FamilyLine Counsellors provide up to 8 sessions of counselling and emotional support to service users.

Find out more about FamilyLine volunteering opportunities.