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About Family Action’s Welfare Grants Programme

Family Action’s Welfare Grants programme aims to help prevent an immediate crisis from spiralling and threatening the stability of families and individuals.

A broken washing machine for example would for many of us be a financial burden to replace; for a family with three children and a very low income however it may mean taking out a high-street loan and plunging further debt.

Welfare grants are an integral part of our whole family approach to finding solutions for those who need it the most. Coupled with emotional and practical support, grants help us to create a safety net for the most vulnerable and disadvantaged members of our society.

Who can apply?

We do not accept applications directly from individual members of the public.

All applications must be made, on-line, by a suitable referring agency. Suitable referring agencies include: statutory agencies or charities that provide health or social care; housing associations; probation services and GP’s.

We are only able to accept applications from referring agencies that:

  • have knowledge of and are able to assess the needs of the individual or family in need
  • have a bank account in its own name and are able to bank and administer grants on our behalf. Payments will only be made to the referring agency unless a prepaid Argos card is requested during the application process. If a prepaid store card is requested it will be sent directly to the beneficiary

It is vital that the individual or families needing assistance meet the eligibility criteria of Family Action’s welfare grants programme. We regret that if an application is received on behalf of someone who does not meet the eligibility criteria a grant will not be awarded.

What are the eligibility criteria?

Our welfare grants programme primarily provides grants for essential personal and household needs to assist families and individuals with low incomes, particularly those living on benefits.  In addition funding is available for disability aids that will benefit the applicant in the home and to provide recuperative holidays for women who are resident in greater London.

In addition to living on a low income and having right of residency in the UK welfare grant applicants must fall into one or more of the following “priority areas” listed below to be eligible to apply for a grant.

Priority Areas

Grant available nationally (including London).

  • Older People:  Support to promote independence; improve the quality of life and isolation for those aged 60 and over.
  • Disability/Sickness:  Support to pay for disability aids that will benefit the applicant in their homePlease note, we do not fund ordinary personal and household needs under this category such as cookers or clothing unless a clear case is made that they have to be specially adapted to meet the applicants needs and we may require additional information before a grants is made to support the application.
  • Mental Health:  Support for adults (over the age of 18) with a clinical diagnosis of a mental health problem.
  • Domestic Abuse:  Support for families or individuals who have recently experienced domestic abuse.

Grants available for residents of Greater London only.

  • Holidays for Women living in Greater London: Support to provide recuperative holidays for women who are resident in greater London. Please note this fund is for women and their children of 16 years or less only.
  • Local Funds:  Support for any welfare needs for those living in the following locations:
    • St Pancras: support for single parents with children under four years of age resident in the following district postcode areas: WC1 and NW1.
    • Paddington:  support for residents of the W2, W9 and NW8 (Westminster only) district postcode areas.

What items cannot be funded?

Items we will not fund include: day to day living expenses; council tax arrears; debts (including utility bills); fines; rent deposits, arrears or payments; moving costs; funeral expenses (including associated expenses, such as headstones); gifts (such as toys for birthdays, Christmas or other festivals); repayment of Social Fund or other loans; bankruptcy or insolvency costs; items already purchased; driving lessons, ICT equipment; citizenship applications; legal fees; passport applications; costs associated with employment or education (including school uniforms); sponsorship; general appeals; funding for projects or groups; holidays (except for women living in greater London), mobility scooters or similar mobility aids for use outside the home.

How much can I apply for?

The average grant is likely to be in the region of £200 to a maximum of £300 in most cases.  Grants of up to £500 can be made under the Disability/Sickness priority area and up to £600 for women’s holidays (depending on the size of the family).

If the applicant requires more than the maximum amount available from Family Action you will be asked to explain how the balance will be raised.

How many grants can I apply for?

We are only able to consider one application per applicant in any 12 month period. We will only consider grants for a holiday (for women living in Greater London) every 3 years.

How do I make an application to the grants programme for the first time?

IMPORTANT INFORMATION ON FUNDING AVAILABLE. PLEASE READ THE INFORMATION BELOW BEFORE SUBMITTING YOUR APPLICATION.

We currently have no funds available under the MENTAL HEALTH and DOMESTIC VIOLENCE priority groups.
Please do not submit applications under these priority groups as they will be unsuccessful due to lack of funds.
Up to date information on funds available will be provided on our website so please check as and when you want to submit an application. It is unlikely that we will have sufficient funds to open again for these priority groups until the end of August/beginning of September 2018.

Due to the numbers involved, we regret we are not able to email individuals or organisations when we are due to open again for applications so please check in the grants page on our website where up to date information is provided as and when the situation changes.
Posted 24th July 2018

Enter your email address at the login page at https://www.family-action-trustsearch.org.uk/apply/wel/agentlogin.aspx If you’re eligible to register, you’ll be taken to the registration process. This will check our systems and allow you to associate yourself with an existing organisation, or create a new one if required. You will then need to tell us some information about yourself, and verify that you can receive emails to the address that you specified.

How do I return to an incomplete application or make another application?

IMPORTANT INFORMATION ON FUNDING AVAILABLE. PLEASE READ THE INFORMATION BELOW BEFORE SUBMITTING YOUR APPLICATION.

We currently have no funds available under the MENTAL HEALTH and DOMESTIC VIOLENCE priority groups.
Please do not submit applications under these priority groups as they will be unsuccessful due to lack of funds.
Up to date information on funds available will be provided on our website so please check as and when you want to submit an application. It is unlikely that we will have sufficient funds to open again for these priority groups until the end of August/beginning of September 2018.

Due to the numbers involved, we regret we are not able to email individuals or organisations when we are due to open again for applications so please check in the grants page on our website where up to date information is provided as and when the situation changes.
Posted 24th July 2018

Go to https://family-action-trustsearch.org.uk/apply/wel/intro.aspx and log in with your email address and password. You will be taken to a screen where you can access incomplete applications or create a new one.

What do I do if I have problems with completing the application form, submitting the application or have questions about the grants programme?

Information on eligibility criteria and how to apply for a grant are provided on our website and kept up-to-date as and when the situation changes, e.g. when we are open and if funds are available.

Email the Grants Service at grants.enquiry@family-action.org.uk detailing your problem and using screen grabs to illustrate your problem, if appropriate.  The grants service will get back to you as quickly as possible.

With regret we are unable to take telephone enquiries so please use the email address above.  We review all emails and if our automated response does not answer your questions we will reply individually and telephone if necessary if a contact number is provided.

NOTE:  The grants service is only open between 9 a.m. and 5 p.m. on Tuesday, Wednesday and Thursday.

What happens after I have submitted the application form?

You will immediately receive an automated email providing you with a unique reference number for the application submitted (please quote this number in any future correspondence) and the latest date of the meeting at which the application will be considered by the grants team.

You will be informed of the outcome, by email, within 3 working days of the meeting date at which the application is considered.

If our application is successful how will the award be made?

Payment of grants to successful applicants will either be made by BACS to the referring organisation or by an Argos prepayment card which will be sent directly to the beneficiary by Argos. If the payment is to be made by Argos card Family Action will email the beneficiary direct with the pin code with which they can activate their prepayment card so a personal email address of the beneficiary must be provided on the application form.

Payments to Family Action services will be made to the credit card of the service submitting the application.

The referring agency will make the choice as to which payment method is preferred on the application form.

If an application is unsuccessful how can I ask for the decision to be reviewed?

The majority of unsuccessful applications are because the applicant does not meet our eligibility criteria so it is very important to check these before taking the time to submit an application.  The other key reason is because funds are not available – we have allocated all the funds.

Eligibility criteria are published on the website where we also publish updates on funds available at any given time so it is important that you read ALL information available on the website before submitting your application.

If your grant application is unsuccessful and you would like us to review our decision we are happy to do so on receipt of an email detailing the reasons why you feel a review is required.  In your email please provide the unique reference number of the application in the subject line of the email and send it to grants.enquiry@family-action.org.uk We will respond to each review request individually as soon as we can which will usually be with 7 working days.

Please note we will only enter into correspondence with the referring agency that submitted the application.

Enquiries and Contact

Email: grants.enquiry@family-action.org.uk

Telephone: Unfortunately we are unable to offer a telephone service at present. Please email any enquiries to the address provided above.

Post: With regret we are unable to acknowledge or respond to postal enquiries unless a stamped, addressed envelope is provided.