Supporting adult family members via telephone, text, email and web chat
Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.
Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message.
The service aims to:
We use a team of trained volunteers with the knowledge and experience of family issues to support service users via telephone, text, web chat and email.
We are here to provide a listening ear, answer particular parenting questions or help with guidance around more complex family issues. We can also provide longer-term support through regular sessions with our Befrienders and Counsellors. All support takes place via telephone, text message, web chat or email and is free.
Family members aged 18 years old and over from anywhere in England, Wales and the Isle of Man can get in touch with the service for free via telephone, text message, web chat or email, using the details below.
Do you need FamilyLine but it’s out of our operation hours? You can either call back in our opening hours, leave a message on our voice mail for a call back in our operation hours or if you’re in crisis you can contact our crisis line to get in touch with a trained professional.
Our crisis messenger text service provides free, 24/7 crisis support across the UK. We know that getting the correct support at the correct time is so beneficial which is why we’ve introduced our crisis line. This service is delivered in partnership with Shout.
Want to help us make a difference to the lives of adult family members? Find out more about the different ways you can volunteer by telephone, text message, web chat and email with FamilyLine below.
Find out more about FamilyLine volunteering opportunities.
LV= supports FamilyLine to ensure that we are available for families when they need us. This Mental Health Awareness Week (9-15 May), LV= and Family Action have launched ‘Help is at Hand’, an initiative to raise awareness about the importance of seeking mental health support and, provide direct access to FamilyLine. For more information on our partnership, click here.