Special Educational Needs and Disability (SEND) Services

“Just want to say what a brilliant service you are. You have and continue to help us so
much. Don't know what we'd do without you! Thank-you”

Parent – Family Action Ealing ISAID Information, Advice and Support Service

Family Action SEND services, provide expert, impartial legal advice, practical guidance and emotional support to help children and families navigate the health, social care and education systems and feel empowered to get the help they need.

SENDIASS services are Special Educational Needs and Disabilities Information, Advice and Support Services. Local Authorities are required by law to provide these as impartial services to young people and families that are independent from the local authority. Family Action run 9 of these across England. We have also developed services that support children and young people with autism spectrum disorders (ASD) and specialist schools provision to reduce school exclusions [link to BOSS].

Find out below [link] whether there is a Family Action SEND service in your local area.

If we have no on-the-ground presence yet, and you’re looking for information or advice, many of our SENDIAS services provide online guidance that might be helpful to you wherever you are in the country.

Our national FamilyLine can also help with signposting and emotional support (if you just feel like you need to talk to someone).

Visit our SEND information for parents page.

Our approach

Our services are holistic in the way they engage with and support families, and are highly responsive to their needs. Family Action is committed to supporting the child or young person as well as their parents or carers to access services and support to enable both to realise their full potential.

“Just want to say what a brilliant service you are. You have and continue to help us so
much. Don't know what we'd do without you! Thank-you”

Parent – Family Action Ealing ISAID Information, Advice and Support Service

Our services

We provide a range of support for families of children with SEND across the country. Find a service local to you below or search for other services in your area.

SENDIAS services (Special educational needs and disabilities information, advice and support)

ADHD services

ADHD-Sheffield

Our impact

Family Action is a leading organisation in the use of a suite of Outcomes Stars, particularly the Family Star. We also use My Star and Teen Star to capture children’s experience of the changes they are experiencing during our intervention. To measure impact, families’ journeys are tracked from referral stage all they way through our engagement with them.

We work in accordance with NPPN Minimum Standards and always aim to achieve Best or Good Practice. With regard to our Information, Advice and Support Services, activity and outcomes are monitored by our Information, Advice and Support Services Management Group (SMG).

In your area

We deliver services across the country. Search for a service local to you.

Find us

Contact us

For more information about Family Action please contact us on

Email: [email protected]
Telephone: 020 7254 6251