The vision for our Solihull SENDIAS Service is that children and young people with SEND, and their parents/carers, will be more aware of their entitlement and the options available, and will be able to make informed decisions. Information, advice and support for children and young people with SEND and their parents/carers will be impartial, free to access, accurate, confidential, comprehensive and easily accessible/understandable.
Solihull SENDIAS Service aims to:
We provide information and advice about:
We support children and young people with SEND and their parents/carers in a variety of ways, for instance:
Solihull SENDIAS staff generally work between 8.30am and 4.30pm, Monday to Friday all year round. However, there are occasions when the office is unmanned, because staff are out at meetings and events or because staff are working flexibly to meet the needs of the service. We do have a 24-hour messaging service on 0121 516 5173 or you can email us at firstname.lastname@example.org We aim to respond to initial enquiries within 5 working days and to engage with ongoing cases as necessary.
We welcome your feedback on the support we give families. Please complete our online survey.
Visit our Solihull SENDIAS Useful Links and Downloads page to view our leaflets, links to local support organisations, helplines etc.
Family Action’s SEND information for parents and carers webpage offers useful information on topics as varied as money, health, leisure and education. You’ll also find a FAQs section and a list of national support organisations.
See the Council for Disabled Children website for video clips, focusing for instance on the EHCP Process and Person Centred Connection.
Contact Helpline – Freephone: 0808 808 3555 (9.30am to 5pm, Monday to Friday, free from UK landlines and UK mobiles). Contact can give parents and carers with a disabled child aged 0 to 25 advice, information and support about any concern/question they might have.
FamilyLine is a free service available to support parents and carers manage the challenges of parenthood via telephone, text message and email. Whether it’s emotional support or practical advice on any aspect of parenting or broader family life, call: 0808 802 6666, text: 07537 404282 or email: email@example.com Operational hours 6pm to 10pm Mon – Fri / 10am to 1pm Sat – Sun.