Skip navigation
Our Voices
Browse Categories
VolunteerDonate

FamilyLine

News, Our services

How we change with families

If you’re browsing the magazine aisle this month, pick up the March edition of Good Housekeeping and you’ll find an…
News, Our services

Celebrating 5 years of FamilyLine  

Five years on from when our Royal Patron, HRH The Princess of Wales, launched our free helpline for families, we…
Our services, Real stories

Joanna’s story: how FamilyLine helped me and my children without stigma

Every year since it first launched this time four years ago our FamilyLine service supports thousands of families nationwide with…
Our services

How FamilyLine helps you feel less alone

To coincide with the 3yr anniversary of FamilyLine we looked at key numbers which have defined our FamilyLine service’s first…
Our services

How FamilyLine can help you make an action plan tackling the pressures of family life 

To coincide with the 3yr anniversary of FamilyLine we looked at key numbers which have defined our FamilyLine service’s first…
Our services

How our FamilyLine service can support you through challenging times 

To coincide with the 3yr anniversary of FamilyLine, we looked at key numbers which have defined our FamilyLine service’s first…
Our services

FamilyLine – the numbers behind a record-breaking year

Since Family Action Patron Her Royal Highness the Duchess of Cambridge service three years ago it has supported an amazing 20,655 people.  Here we look behind the numbers to…
Woman in a pink shirt, holding pen, listening and counselling a teen girl
Real stories, Volunteering

What I learned from volunteering at Family Action

Working as a volunteer for our FamilyLine service attracts a wide variety of people with a range of skills; the only real…
Our services, Volunteering

Fiona’s story: volunteering with FamilyLine

Our FamilyLine service offers the opportunity for callers to receive emotional and practical support, and we’re used to hearing about the positive…
Our services, Real stories

Gill’s story: how FamilyLine made a difference during the pandemic

Our Family Resilience report with LV= General Insurance shows that despite numerous lockdowns, most families feel they now have stronger…
Our services, Real stories

Helen’s story: managing mental health during the pandemic

Our Family Resilience report shows nearly four in ten people say the pandemic has had a negative effect on their…
Parenting tips, Real stories

A story about pre and post pregnancy, resilience, and a very special space online

As restrictions loosen and our lives once again return to something approaching normality it’s easy to look back over the…
Real stories

Tanya’s story: struggling with relationships and other family pressures

Our Family Resilience report shows two in five parents say they have built stronger relationships with their children during the…
Parenting tips

Money-saving tips for troubled times

We’ve spoken to a range of our experts from all over our organisation and come up with some handy money…
Parenting tips

Summer Staycation Strategies

The summer holidays are here but with the national and global picture still uncertain and countries moving into and out…
Our services, Real stories

Young Carer Maggie – looking after her family during COVID-19

Maggie Brooks an extraordinary individual with an astonishing story to tell, at only 12 years old. Read on to find…
Real stories

Jan’s story: how I supported my partner’s Mental Health journey

One of our Senior Behaviour Outreach Support Workers, Jan, opens up about her feelings around supporting her partner’s Mental Health…
News, Our services

FamilyLine – the conversation continues

It’s been one year since our vital helpline service FamilyLine opened its virtual doors to families across the nation. Since…
Family Monsters Project

The family monster that is sleep

We’re all constantly tired or definitely know someone who is – it’s a very common family monsters indeed. So we…
News, Our services

FamilyLine a free out of hours helpline for families

FamilyLine is a free digital helpline service provided by Family Action, for anyone 18+.   FamilyLine was designed to offer…
Family Monsters Project, News, Our services

Duchess of Cambridge launches FamilyLine

Duchess of Cambridge visits Family Action to launch FamilyLine and help get families talking about their pressures. Today the Duchess of…
Family Monsters Project, News, Our services

Getting ready for the Duchess of Cambridge’s visit

Tomorrow the Duchess of Cambridge is visiting Family Action to launch our FamilyLine, a new confidential helpline for families. FamilyLine…
Our services, Real stories, Volunteering

Charlie Story: Volunteering in the 21st century

We hear from Charlie, a Volunteer Befriender with our National Parent Support Service discussing why she volunteers her time and…
Our services, Real stories, Volunteering

Rawa’s story: volunteering from home with FamilyLine

Volunteer, Rawa shares why she chose to volunteer with Family Action and our new Digital Parent Support service and explains…