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Lincolnshire Behaviour Outreach Support Service (BOSS) has been commissioned by Lincolnshire County Council on behalf of the community of schools in Lincolnshire. Our contract is to provide support to schools as part of the Lincolnshire Ladder of Behavioural Intervention

Our aim

Our aim is to support schools in a variety of ways to enable them to more effectively support their pupils that display behaviour that challenges, with a view to delivering an inclusive approach to learning. Our work focuses on maintaining children and young people’s positive engagement with school.

Our service is founded on restorative principles, which means that we endeavour to work with those we support rather than directing them in their actions according to our own agenda.  We work to put ‘the voice of the child’ at the heart of what we do to ensure their perspective is included in the agreements made to support of them.

70% of young people at risk of exclusion referred to us remained in education.

Our work

The Lincolnshire BOSS team offers mainstream schools/academies across Lincolnshire a wide range of support to meet their ongoing needs, for example:

  • support to develop whole-school approaches to behaviour management, including behaviour policy audit, training and development for school staff, managing breaks and identifying the needs of pupils with behaviour that challenges
  • advice and support for school staff dealing with individual children presenting with behaviour that challenges (this will include joint observations, assessment, planning, delivery of intervention and review)
  • interventions to support groups of pupils focusing on social and emotional skills, anger management and so on
  • intensive interventions to support individual pupils, including one-to-one coaching
  • referral support and supporting pupils’ reintegration from Lincolnshire Teaching and Learning Centres
  • open and bespoke training events and programmes
  • support and guidance to develop an understanding of Restorative Practice in School
  • targeted specialised restorative interventions delivered by a qualified restorative BOSS practitioner.

Useful downloads

Download our Short BOSS Flyer highlighting the work of the BOSS service. For more detailed information, download our four-page BOSS Leaflet.

Other useful downloads:

I am astounded in the difference you have made to my daughter. I haven’t seen her this happy in a long time! Thank you for listening – without your help I’m sure that things would have got worse.

Restorative practice

Lincolnshire BOSS has been awarded the Restorative Service Quality Mark (RSQM).

Family Action is partnered with Restorative Solutions CIC.




In successfully completing the RSQM, Restorative Solutions and Family Action Lincolnshire BOSS have demonstrated their commitment to providing the highest standards in restorative practice in schools.

The RSQM is a badge of quality that guarantees that a service provides safe, high quality restorative practice which meets the six Restorative Service Standards.

We provide expert advice and training to support schools to reduce challenging behaviour and conflict through the use of restorative approaches.

Contact Details

Find us

Lincolnshire BOSS
Langton House, Lindum Business Park
Station Road, North Hykeham
Lincoln LN6 3QX

Tel: 01522 684769
Email: Lincolnshireboss@family-action.org.uk